Introduction

The following terms and conditions represent the basis upon which Zell Driving School offers driving lessons and related services to you.

By booking lessons or training with Zell Driving School, you agree to follow these terms. These terms are designed to ensure a safe, fair, and professional learning environment for all learners.

All instruction is provided in line with DVSA (Driver and Vehicle Standards Agency) guidelines.

1. General Conduct

Your instructor will always be polite, patient, and professional.

• Lessons are delivered in a calm and respectful manner
• Instructors will not tolerate abusive or unsafe behaviour
• Physical contact will only be used if necessary for safety
• No smoking or use of mobile phones during lessons
• The vehicle will be clean, safe, and fully insured

2. Zero Tolerance Policy

Zell Driving School has a strict zero-tolerance policy for:

• Aggressive behaviour
• Verbal abuse
• Dangerous driving actions

If this occurs, the lesson may be stopped immediately and no refund will be given.

3. Driving Licence & Eligibility

Before starting lessons, you must:

• Hold a valid UK driving licence (provisional or full)
• Meet legal DVLA eyesight requirements
• Inform your instructor of any medical conditions that may affect driving
• Bring your licence to your first lesson

Failure to meet these requirements may result in lesson cancellation.

4. Privacy & Data Protection

All personal information you provide will be:

• Kept confidential
• Used only for lesson booking and communication
• Never shared with third parties without your consent

5. Payments

• All lessons must be paid in advance
• Payments can be made via bank transfer or approved methods
• Block bookings must be used within a reasonable timeframe

Zell Driving School reserves the right to adjust pricing if required.

6. Cancellations & Refunds

• A minimum of 48 hours’ notice is required to cancel a lesson
• Late cancellations may result in full lesson charges
• Missed lessons without notice are non-refundable

Refunds may be considered only in special circumstances.

7. Driving Test Bookings

• Students are responsible for booking their own driving test
• Test details must be shared with your instructor in advance
• Zell Driving School cannot guarantee test availability

If a test is cancelled by DVSA, lessons may be rearranged.

8. Test Day Lessons

• Test day bookings include use of the instructor’s car
• You must be at a safe driving standard before using the car for test
• Instructor has the right to refuse car use if safety is a concern

9. Special Offers & Block Bookings

• Block bookings must be paid in full
• Lessons must be used within the agreed period
• Unused lessons may not be refunded

10. Punctuality

• Be ready at your agreed pickup time
• Instructors may wait up to 10–15 minutes
• Lost time may not be added to the lesson

11. Driving Under Influence

Lessons will be cancelled immediately if you are suspected to be under the influence of:

• Alcohol
• Drugs
• Any substance affecting driving ability

No refund will be given in such cases.

12. Safety & Responsibility

• The instructor is responsible for safety during lessons
• You must follow all instructions given
• Lessons may be stopped if conditions are unsafe

13. Complaints

If you are unhappy with any service:

• Contact Zell Driving School directly
• We will aim to resolve issues quickly and fairly

14. Changes to Terms

Zell Driving School may update these terms when necessary.
All updates will be communicated clearly.